How can I return an order?

Returns are simple and human-handled.

Start your return

1. Contact us through email or website support

2. Tell us the reason for return

3. We’ll reply with the next steps and return address if approved

We accept returns for reasons like:

• Product damage during delivery

• Faults in materials or construction

• Incorrect personalisation or order errors

• Change of mind (conditions apply)

Return conditions

• Items must be unused and in original condition

• Personalised products are assessed case-by-case

• Return requests should be made as soon as possible after delivery

What happens next?

Once we confirm your reason, we’ll guide you on:

• Where to send it

• How to pack it safely

• Refund or replacement options

We don’t do blind returns — we want to know the why first, so we can fix problems and look after you properly.

You’ll always speak to real people who can help, not automated loops.